GUEST SERVICES

Good to know

When you are our guest here at the 3100 Kulmhotel Gornergrat, we are pleased to provide personal assistance and answers to any of your questions. To assist you with your travel preparations, we have compiled an overview of the most important information. We are happy to be at your service for any other queries you may have.


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Travel to Zermatt

Zermatt is a car-free village. Cars already start their holidays five kilometres away from Zermatt, at the car park in Täsch. From Täsch, the Matterhorn Gotthard Bahn ferries guests to Zermatt at 20-minute intervals. A taxi service is also available on request.

Train ride at 3,100 metres above sea level

Once you have arrived at the Zermatt railway station, cross Bahnhofstrasse and take the Gornergrat Bahn, which will take you to the 3100 Kulmhotel Gornergrat in approximately 40 minutes.

Check-in / Checkout

Check-in is any time after 3 p.m. on the day of your arrival, and checkout is any time prior to 11 noon on the day of your departure.

Housekeeping

Housekeeping will be pleased to provide you with a humidifier, a second pillow, anti-allergy bedding or a crib. In some rooms, additional pull-out beds are available.

Pets

Small pets are permitted in the 3100 Kulmhotel Gornergrat. A fee of CHF 10.00 per night will be charged. Pets must be accompanied by their owners at all times.

Wireless Internet

Wireless Internet is available at no charge in all rooms and public areas of the hotel.

Internet corner

In the public area of the hotel, there is a computer with Internet access for your use.

Planetarium

The planetarium and the observatory are not open to the public. However, the researchers are happy to make exceptions for school classes and groups of ten people or more.

Summit shopping

The following shops are located on the ground floor of the 3100 Kulmhotel Gornergrat:

Swisstaste Shop: chocolate and spirits
Swisswatch Shop: watches and jewellery
Gornergrat Corner: Victorinox pocket knives and household appliances
Alpine Photo Shop: photo accessories, postcards

Edelweiss Shop: souvenirs and snacks (in the railway station).

Ski passes / Ski room

Ski passes may be purchased from the ticket office at the Gornergrat Bahn. You can store your equipment in the hotel’s ski room.

TV

Your room offers cable TV with some 50 channels from around the world.

Magazines and books

During your stay, you can make use of an alpine library, magazines, newspapers and various games free of charge.

Rooms with a view

The rooms on the west side of the hotel have an unobstructed view of the Matterhorn. The rooms on the south side of the hotel face the Monte Rosa Massif. In short, the view from the windows of all 3100 Kulmhotel Gornergrat rooms is not just nice – it also offers guests a heavenly view of the gigantic mountains.