Conditions

Terms and conditions

In order to turn your reservation definitive we require a written confirmation by email, mail or fax

We require your credit card information as a guarantee for your reservation. Your credit card will not be charged, if you have adhered to the cancellation policy.

All prices include service, VAT and visitor’s tax.

Your room will be ready for you from 3 p.m. on the day of your arrival. We kindly ask that you vacate your room by 11 noon on the day of your departure.

Cancellation Terms & Conditions

Cancellation requests need to be received in writing by email, mail or fax.

Cancellation charges Winter
From 14 days prior to arrival 100% of your total stay.

Cancellation charges Summer
From 2 days prior to arrival 100% of your total stay.

Bookings made with our early bird rate (non-refundable rate) cannot be cancelled.

(A travel insurance may protect you from these charges.)

Maximum room occupancy

Bookings for a maximum of two guests (adults and children) can be made online at any time. Please enquire regarding bookings for three guests (adults and children).

If you wish to make such a booking, please contact us at +41 27 966 64 00 or at gornergrat.kulm@zermatt.ch.

Extra beds for children and adults

Extra beds can not be booked online. They are only available upon request and must in all cases be confirmed by the hotel.

0 to 2 years: no extra charge for children in the bed provided or in an additional cot

3 to 8 years: CHF 20.00 per night and extra bed, including breakfast and dinner

9 to 12 years: CHF 95.00 per night and extra bed, including breakfast and dinner

13 years and older: CHF 120.00 per night and extra bed, including breakfast and dinner

 Additional costs are not included in the overall price and must be paid for separately during your stay.

Minimum stay

Please contact us by phone or mail, if in our online-reservation system are no rooms available in the requested period.

Terms and conditions of special offers

Benefits and/or discounts may not be combined.

Should you have any questions or require help with your booking please don’t hesitate to contact us: gornergrat.kulm@zermatt.ch